May 12, 2014
Owner/Manager
The Better Business Bureau has received the
above-referenced complaint from one of your customers regarding their dealings
with you. The details of the consumer's
concern are included on the reverse. Please review this matter and advise us of
your position. FILE ATTACHED (Adobe Photoshop format)
As a neutral third party, the Better Business Bureau can
help to resolve the matter. Often complaints are a result of misunderstandings
a company wants to know about and correct.
In the interest of time and good customer relations,
please provide the BBB with written verification of your position in this
matter by May 13, 2014 . Your prompt
response will allow BBB to be of service to you and your customer in reaching a
mutually agreeable resolution. Please inform us if you have contacted your
customer directly and already resolved this matter.
The Better Business Bureau develops and maintains
Reliability Reports on companies across the United States and Canada . This
information is available to the public and is frequently used by potential
customers. Your cooperation in responding to this complaint becomes a permanent
part of your file with the Better Business Bureau. Failure to promptly give
attention to this matter may be reflected in the report we give to consumers
about your company.
We encourage you to print this complaint, answer the
questions and respond to us. Adobe PDF.
If you are unable to respond using the internet, then
please respond in writing to the address above or by Fax at (801) 892-6002.
We look forward to your prompt attention to this matter.
Sincerely,
BBB of Metropolitan Washington DC and Eastern
Pennsylvania
Attachment Name: Complaint.zip
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