Please find the Re-activation form attached, send one per
user ensuring only one box is selected in section 3. A signatory on the bank mandate must sign the
form.
Fax to 1850 069320 or alternatively you may wish to email
the completed document, by attaching it to an email and sending it to
banklineadministration@rbs.co.uk
On receipt of the completed form we will respond to the
request within 2 working hours and communicate this to the user by email.
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Please note - The life-span of an activation code is 21
days; after this time, the activation code will expire and a new one must be
ordered.
Please be aware when choosing a new pin and password for
the service, it is important not to use pin/passwords that you have used before
but to use completely different details.
If you are the sole Standard Administrator may I take
this opportunity to suggest when you are reinstated on the system, to set up
another User in a Standard Administrator role. This will prevent you being
locked out completely and allow you to order a new activation code from within
the system and reset your security sooner.
If you require any further assistance then please do not
hesitate to contact us on 1850 416540 and one of our associates will be happy
to assist you.
Regards
Bankline Product Support
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Attachment Name: Bankline_Password_reset_(random).zip
