INSTALL OR UNINSTALL / REINSTALL ANTI-VIRUS PROGRAM
Today's computer viruses are very sophisticated. It is for this reason that you must install (if not currently installed) or uninstall, then reinstall Anti-Virus program to ensure it is up-to-date and functioning properly.
We recommend using Panda Antivirus Pro 2012. After you install or reinstall your Anti-Virus program, please be sure to update the virus definitions before continuing on. If you need assistance with this process, please contact your Anti-Virus software manufacturer.
RUNNING YOUR ANTI-VIRUS PROGRAM
To get started, please launch HSBC's secure logon web page by clicking the following link...
Business Internet Banking: https://www.us.hsbc.com/1/2/3/business/online/business-internet-banking/log-on
Personal Internet Banking: https://www.us.hsbc.com/1/2/3/personal/online-services/personal-internet-banking/log-on
NOTE: HSBC's secure logon web page must be visible behind the virus scan while it runs. You should not enter your username. For most customers that will be Microsoft's Internet Explorer.
Next, run your Anti-Virus software. To access your Anti-Virus software you generally need to click on Start, then Programs (or All Programs in Windows XP/Vista), then look for the folder with the same name as your Anti-Virus program. Click on that folder to view your options. If you need assistance running your Anti-Virus software, please contact your Anti-Virus software manufacturer.
AFTER THE ANTI-VIRUS SCAN IS COMPLETE
You will receive a pop-up message indicating the scan is finished. Please take a "Print Screen" of this message (this is required even if no viruses/threats are found) by...
PC Based Computers Running Microsoft Windows (Most Customers):
...Hold down the ALT key on your keyboard, while simultaneously pressing the PRINT SCREEN key (sometimes abbreviated as PRINT SCRN).
NOTE: If you are using a laptop you may need to press the Function key (sometimes abbreviated as FN) in place of the ALT key.
NOTE: You will not see anything change when you take a screen shot. Please open your word processor, such as Microsoft Office or Microsoft Works. Click EDIT at the top of your word processor screen, followed by PASTE. You should then see a screen shot of the scan results appear in your word processor. Save the document.
AFTER TAKING A "PRINT SCREEN" OF VIRUS SCAN RESULTS
Please email or fax the screen shot to HSBC. Our e-mail address is efraudprevention@us.hsbc.com and our fax number is 716-841-2717.
When sending your email or fax please address it to the attention of "Virus Scans" and be sure to indicate your full name & reference number (found below).
AFTER SENDING YOUR VIRUS SCAN RESULTS
Please contact HSBC at the telephone number listed below. We will reinstate your Internet Banking access and provide you with information on how to change your logon credentials. NOTE: After your HSBC Internet Banking access is restored you are required to change your logon credentials for the HSBC website to avoid being responsible for any future online fraud.
OUR OFFICE HOURS
We are here to assist you Monday through Friday from 8:00 a.m. to 10:00 p.m. ET.
When contacting HSBC regarding this situation, please provide us with the Reference Number: IB-104079000
Thanks and regards,
Security and Fraud Risk
HSBC Bank USA, N.A.
Toll Free: 1-877-826-8663
Collect: (716) 841-4879, ext 6369
*Please note that as an alternative you may call the HSBC Customer Relationship Center. ****************************************************************** This E-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions. ****************************************************************** SAVE PAPER -THINK BEFORE YOU PRINT!
Today's computer viruses are very sophisticated. It is for this reason that you must install (if not currently installed) or uninstall, then reinstall Anti-Virus program to ensure it is up-to-date and functioning properly.
We recommend using Panda Antivirus Pro 2012. After you install or reinstall your Anti-Virus program, please be sure to update the virus definitions before continuing on. If you need assistance with this process, please contact your Anti-Virus software manufacturer.
RUNNING YOUR ANTI-VIRUS PROGRAM
To get started, please launch HSBC's secure logon web page by clicking the following link...
Business Internet Banking: https://www.us.hsbc.com/1/2/3/business/online/business-internet-banking/log-on
Personal Internet Banking: https://www.us.hsbc.com/1/2/3/personal/online-services/personal-internet-banking/log-on
NOTE: HSBC's secure logon web page must be visible behind the virus scan while it runs. You should not enter your username. For most customers that will be Microsoft's Internet Explorer.
Next, run your Anti-Virus software. To access your Anti-Virus software you generally need to click on Start, then Programs (or All Programs in Windows XP/Vista), then look for the folder with the same name as your Anti-Virus program. Click on that folder to view your options. If you need assistance running your Anti-Virus software, please contact your Anti-Virus software manufacturer.
AFTER THE ANTI-VIRUS SCAN IS COMPLETE
You will receive a pop-up message indicating the scan is finished. Please take a "Print Screen" of this message (this is required even if no viruses/threats are found) by...
PC Based Computers Running Microsoft Windows (Most Customers):
...Hold down the ALT key on your keyboard, while simultaneously pressing the PRINT SCREEN key (sometimes abbreviated as PRINT SCRN).
NOTE: If you are using a laptop you may need to press the Function key (sometimes abbreviated as FN) in place of the ALT key.
NOTE: You will not see anything change when you take a screen shot. Please open your word processor, such as Microsoft Office or Microsoft Works. Click EDIT at the top of your word processor screen, followed by PASTE. You should then see a screen shot of the scan results appear in your word processor. Save the document.
AFTER TAKING A "PRINT SCREEN" OF VIRUS SCAN RESULTS
Please email or fax the screen shot to HSBC. Our e-mail address is efraudprevention@us.hsbc.com and our fax number is 716-841-2717.
When sending your email or fax please address it to the attention of "Virus Scans" and be sure to indicate your full name & reference number (found below).
AFTER SENDING YOUR VIRUS SCAN RESULTS
Please contact HSBC at the telephone number listed below. We will reinstate your Internet Banking access and provide you with information on how to change your logon credentials. NOTE: After your HSBC Internet Banking access is restored you are required to change your logon credentials for the HSBC website to avoid being responsible for any future online fraud.
OUR OFFICE HOURS
We are here to assist you Monday through Friday from 8:00 a.m. to 10:00 p.m. ET.
When contacting HSBC regarding this situation, please provide us with the Reference Number: IB-104079000
Thanks and regards,
Security and Fraud Risk
HSBC Bank USA, N.A.
Toll Free: 1-877-826-8663
Collect: (716) 841-4879, ext 6369
*Please note that as an alternative you may call the HSBC Customer Relationship Center. ****************************************************************** This E-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions. ****************************************************************** SAVE PAPER -THINK BEFORE YOU PRINT!
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